Store Terms

This is placeholder template content, not legal advice. These Store Terms apply to every purchase made in the AN4RCHY shop, in addition to our general Terms of Service.

1. What You’re Buying

Shop products are digital, in-game items and services delivered to a specific ARK: Survival Ascended server and, where applicable, a specific event — not physical goods, and not property with value outside the game. Each product page states its category, price, and delivery method.

2. Player Identifier Requirement

Delivery requires an accurate ARK/EOS Account ID linked to your account (see My Account). We deliver to the ARK identity on file at the time of delivery. We are not responsible for items delivered to an incorrect identifier that you provided or failed to correct before delivery.

3. Delivery

Most items deliver automatically once payment is confirmed and, for items that require it, once you’re connected to the target server. If you’re offline when an online-only item is purchased, it queues and delivers automatically the next time you’re detected online. Some items are delivered manually by staff. See our FAQ for the full delivery flow.

4. Server Wipes, Updates & Server Changes

Purchases do not survive a server wipe. Event Access grants entry to one specific event only. Items, kits, tames, and resources are delivered into that event’s game world and are erased when the server wipes, exactly like everything else built or tamed during that event. Game updates from Studio Wildcard may also change or remove items independent of us. We do not compensate for losses caused by server wipes or game updates.

5. Purchase Limits & Cooldowns

Some products have a per-player purchase limit or a cooldown between purchases, shown on the product page. Attempting to bypass these limits (e.g. via duplicate accounts) is prohibited and may result in order cancellation and account action under our Server Rules.

6. Failed or Delayed Delivery

If an item fails to deliver due to a system error on our end, contact Support with your order ID for redelivery. This is a delivery correction, not a refund — see our Refund Policy for the one circumstance in which we do issue a refund.

7. Duplicate Charges

If you believe you were charged twice for the same order, contact Support before filing a chargeback — we can typically resolve duplicate charges faster than a bank dispute, and Section 8 below applies if you don’t.

8. Chargebacks & Fraud

Do not file a chargeback — contact Support first. Filing one instead results in the automatic, permanent suspension of your account and forfeiture of undelivered items and any prize eligibility, with no counter-refund issued in exchange for reversing the dispute. Full detail, and how this is enforced: Refund Policy.

9. Suspended or Terminated Accounts

A ban or suspension under our Terms of Service does not entitle you to a refund for previously delivered items or a purchase made before the suspension.

10. Server Shutdown

If a server is permanently shut down, unused Event Access for an event that has not yet started on that server is not refunded — see our Refund Policy for the only circumstance in which AN4RCHY issues a refund.